The PRIVACY and SECURITY of each customer is our first priority. The Privacy and Security Statement describes our policies regarding the information we receive from our customers and Web site members. The policies contained in this statement are subject to change. Please visit this page and review this information before submitting any information to us. We will never use your information in a way that is not explained in these policies at the time the information was provided to us. In the event that this statement does change, we will never use your information without providing the opportunity to opt-out therefore preventing your information from being used in the manner described within the new policies. THIS PRIVACY AND SECURITY STATEMENT WAS LAST UPDATED November 2008.


These privacy policies apply only to Flowline Pipe & Hose Supply, Inc. All executives, employees, contractors and subcontractors of Flowline Pipe & Hose Supply, Inc. are required to honor this privacy statement. Other Web sites and/or third parties affiliated with Flowline Pipe & Hose Supply, Inc., but not owned or contracted by Flowline Pipe & Hose Supply, Inc., are not governed by the information in this Privacy and Security Statement. Please review the privacy policies of Ebay or any associated Web site and/or third party for information regarding the measures they take to assure your privacy before submitting any personal information to them.


We cannot collect your name, email address, mailing address, phone number or financial information by simply visiting and browsing our Ebay pages or our Web site. The user must submit the information to us. The services we offer and the personal information required to use them are explained below:

Site Registration: No purchase is necessary to register with the site. Simply click the my account link in the horizontal navigation. On the following page, click the Register link on the left for new account registration. You must submit your information in the required fields.

Email Newsletters and Promotions: Individuals who purchase an item or register with us will have the opportunity to receive future email newsletters and promotions. You can unsubscribe at anytime. No purchase is necessary to receive email newsletters and promotions.

Orders: You are required to submit the necessary information to make an Ebay or Web site purchase. This information includes your name, billing and shipping addresses, phone number, email address and all payment information. Please review the Security Statement below to understand the measures we take to assure your security.

Listing and Web site Traffic: We collect information regarding the Ebay auctions visited and purchases made. We also collect information regarding the traffic and purchases made on our Web site. This is general information regarding the activity on Ebay and our Web site. This information will never identify you personally. Please see the Marketing section below for further explanation.


We will never share personally identifiable information with parties other than those necessary to complete your order and/or fulfill a requested service. The ways in which we use information and to whom we share information are explained below:

Order Processing: We do not share information submitted for an order with any third party not affiliated with the processing and completion of that order. All personal and credit card information is submitted to PayPal or Authorize.net to gain authorization and charge the credit card used for purchase. This information includes your name, billing address, the type of card used, the credit card number, the expiration date and possibly the AVS (Address Verification Service) number. We may also use your email address or phone number as contact information to resolve an issue regarding your order. The measures taken to assure your personal and financial security are explained in the Security Statement below.

Shipping: We share your name, shipping address, phone number and email to the appropriate shipping agent to ship your order to you. A shipping agent may use this information to contact you regarding any issue with the delivery of your package.

Marketing: We reserve the right to share general information for marketing and advertising purposes about the demographics of our Ebay and Web site customers and members with a third party. For instance, we may share the fact that x amount of people purchased this item during a certain period of time. You may be included in the accumulated information that is collected and shared with a third party. Your specific name, billing/mailing address, email address, phone number, or credit card number are never shared. The information that is shared will never identify you personally.

Illegal Activity: We reserve the right to share any personal information submitted to us with the proper authorities if we believe this information is involved in illegal activity with our company or elsewhere on the Web.


Shipping Confirmation: All orders will receive shipping confirmation email as well. You may receive email directly from us stating that your order has been shipped. Please review the accuracy of the shipping information within this email and contact us immediately to report any incorrect information.


You may contact us at any time to verify, change or delete any personal information that we have on file for you. Please understand that it is impossible to delete personal information while an order is being processed. We will honor your request to have your information deleted from our system only after your order is fully processed.
You can change or delete your site registration information by logging into your account and making the appropriate changes.

Please be advised that we reserve the right to refuse a request to delete personal information submitted to us if we believe this information is involved in illegal activity. In this event, we reserve the right to share this personal information with the proper authorities.


Cookies are small text files that are sent from a Web site to a browser and saved on the user's hard drive. Cookies are used to simulate a continuous connection between a Web site and the browser allowing easier navigation through a site. They allow the user's computer to 'remember' the pages previously visited.

We use cookies to allow you to place an order using Channel Advisor Ebay checkout and during our Web site sessions. Your browser can also be set to disable the use of cookies or notify you before accepting a cookie. Please note that disabling the use of cookies may inhibit you from placing or completing your order and using certain features on our Web site.


You may encounter links to Web sites or pages not owned or contracted by us within flowlinepipehose.com and/or our Ebay pages. These links have been added to enhance your online experience with us. Our Privacy and Security Statement does not govern these sites. Please refer to the privacy policies of any Web site before submitting any personal information. Never submit personal information to a Web site or online retailer that does not fully disclose the measures taken to assure your privacy.


The browser you are using to view the Web may use a screen symbol to indicate that it is transmitting information in the secure mode (SSL) explained above. The ways by which a few of the most commonly used browsers indicate secure transmission are explained below:

Microsoft Internet Explorer: This browser uses a closed lock to indicate secure mode. Internet Explorer displays this symbol at the lower right side of the window.
Netscape Navigator: The symbol used to indicate a secure transmission mode depends on the version of Netscape used. Version 2.0 and 3.0+ use a key at the lower left side of the browser window. A solid key indicates secure mode and a broken key indicates unsecured mode. Version 4.0+ uses a closed lock at the lower left side of the window to signify secure mode. An unclosed lock indicates unsecured mode. Later versions of Netscape use the same lock symbols to indicate secure/unsecure modes but are located at the lower right corner of the browser window.

General Indicator: All browsers will change the 'http' part of the web address to 'https' to indicate that you are communicating with a secure server.